My system is not being recognized. What can I do?
Power down all connected system components at the same time for at
least 30 seconds, then restart the setup. This resolves many
recognition issues before deeper diagnostics are needed.
How can I check the sensor connection?
Open the input monitor on the system PC, actuate the sensor, and
check whether the displayed value changes. If it does not, inspect
the sensor wiring, hardware connection, and power supply.
Data streams are interrupted or missing. What can I do?
Industrial electromagnetic interference can disturb wireless
connections. For stable operation, switch the affected connection
to LAN and document when the interruption first occurred.
What information should I include in a technical ticket?
Include system type, serial number, installed software version, a
clear problem description, time of first occurrence,
reproducibility, and relevant logs, screenshots, measurement data,
photos, or videos.
Can TMC support commissioning or parameterization remotely?
Yes. Depending on system access and the production situation, TMC
can support parameter setup, diagnostics, software checks, and
structured troubleshooting remotely or on site.
Where can I request commercial information or a new project
consultation?
Use the contact form below for product and project inquiries. For
urgent service cases involving an installed system, use the
ticketing system so the engineering team receives the right
details.
