My system is not being recognized. What can I do?
Power down all connected system components at the same time for at least 30 seconds, then
restart the setup. This resolves many recognition issues before deeper diagnostics are needed.
How can I check the sensor connection?
Open the input monitor on the system PC, actuate the sensor, and check whether the displayed
value changes. If it does not, inspect the sensor wiring, hardware connection, and power supply.
Data streams are interrupted or missing. What can I do?
Industrial electromagnetic interference can disturb wireless connections. For stable operation,
switch the affected connection to LAN and document when the interruption first occurred.
What information should I include in a technical ticket?
Include system type, serial number, installed software version, a clear problem description,
time of first occurrence, reproducibility, and relevant logs, screenshots, measurement data,
photos, or videos.
Can TMC support commissioning or parameterization remotely?
Yes. Depending on system access and the production situation, TMC can support parameter setup,
diagnostics, software checks, and structured troubleshooting remotely or on site.
Where can I request commercial information or a new project consultation?
Use the contact form below for product and project inquiries. For urgent service cases involving
an installed system, use the ticketing system so the engineering team receives the right details.
